Product Activation & Enablement

Roles Open

• Associate Implementation Engineer (ATE): 1–2 years
• Implementation Engineer (SoE): 2–4 years
• Sr. Implementation Engineer (SSoE): 4–10 years

About the Opportunity

At Gray Matrix, Implementation Engineers don’t just “install and leave.” They understand the product, solve in the real world, and walk the client through success.

We’re looking for solution-minded people who can own the moment between “it works on our end” and “it’s now live for you.” This is where tech meets empathy, precision meets handholding, and execution becomes experience.

What We’re Looking For

• Strong understanding of how web/mobile products work — frontend, backend, APIs, integrations
• Comfort in setting up systems, configuring environments, and working with technical documentation
• Great communication skills to explain functionality, workflows, and handhold clients on usage
• Ability to troubleshoot real-world scenarios with calm and clarity
• Ownership of documentation, feedback collection, and internal handovers

Bonus Points

• Experience working in B2B/SaaS implementation or pre-sales
• Familiarity with tools like Postman, Jira, CRM, Notion, Excel, and logs
• Ability to conduct client training, shadow sessions, and solution walkthroughs
• Prior experience working directly with support or engineering teams

Our Hiring Process

Step 1 – Story Submission

Tell us when you helped someone go live, fixed an issue no one else caught, or made a complex solution feel simple.
Click here

Step 2 – Coffee & Scenario Conversation

We’ll talk about tricky setups, client queries, feedback loops, and live implementations.

Step 3 – Live Challenge

We’ll simulate a client onboarding, a troubleshooting scenario, or a walkthrough to see your clarity in action.

Step 4 – Leadership Round

We talk growth — toward tech consulting, product understanding, or implementation strategy.

Why Join Us?

• Own the bridge between tech and business
• Be the face of value delivery, not just code pushers
• Build strong cross-functional muscle across product, sales, support, and engineering
• Clear path: ATE → SoE → SSoE → Implementation Lead / Solution Architect

Please apply only if you’re excited to step into the real world of product, people, and performance.