Solutions Engineering

Roles Open

• Associate Solutions Engineer (ASoE): 1-2 years
• Solutions Engineer (SoE): 2-4 years
• Senior Solutions Engineer (SSoE): 4-10 years

🧠 Note: These are typical experience ranges — but we’re not rigid about years.
If you’ve built deeply, thought critically, and solved meaningful problems — we’re open to letting your work speak louder than your resume.
What matters most to us is how you think and what you’ve created.

About the Opportunity

At Gray Matrix, our Tech Support team isn’t a ticket-resolving pit stop — it’s a frontline unit that owns uptime, protects performance, and represents product confidence.

We’re looking for Solutions Engineers who go beyond answering questions — they investigate, interpret, and solve problems like it’s personal.

Whether you’re onboarding new customers or firefighting with developers, your impact is real, fast, and often visible.

What We’re Looking For

• Strong understanding of how APIs, web apps, and real-world integrations work
• Ability to troubleshoot live systems using browser tools, logs, and server responses
• Comfort with logs, headers, JSONs, cURL/Postman testing, and basic shell commands
• Clear communicator with the ability to translate between technical and non-technical stakeholders
• Familiarity with helpdesk tools (Freshdesk, Zoho, etc.) and internal documentation practices

Bonus Points

• Experience supporting SaaS or cloud-native applications
• Exposure to browser debugging, console errors, and environment-specific issues
• Ability to work closely with dev teams during patch releases and deployments
• Familiarity with incident tracking and RCA documentation

Our Hiring Process

Step 1 – Story Submission

Tell us where you’ve solved something live, debugged something hard, or saved the day with clarity.
Click here

Step 2 – Coffee & Conversation

We’ll talk support mindset, live issue examples, and where you draw the line between “done” and “resolved.”

Step 3 – Real-Time Scenario

Walk us through how you’d handle a tough escalation or triage a critical ticket in real time.

Step 4 – Leadership Round

Final discussion around growth mindset, empathy under pressure, and long-term ownership.

Why Join Us?

• Work across product, dev, QA, and customer success teams
• Get visibility across features, integrations, and infrastructure
• Join a team that supports real outcomes, not just resolves tickets
• Clear path to leadership: ASoE → SoE → SSoE → Support Head / Delivery Ops

Please apply only if you’re calm under chaos, curious about root causes, and care deeply about creating clarity for others.