GRAYMATRIX SOLUTIONS PRIVATE LIMITED Policy & Cookie Policy

This Policy provides an overview of how GRAYMATRIX SOLUTIONS PRIVATE LIMITED collects your personal data, how it handles it, and how it protects your privacy.

Personal information we collect and use

GRAYMATRIX SOLUTIONS PRIVATE LIMITED acts as a controller of your personal data. It means that the company determines the purposes and means of your data processing.

GRAYMATRIX SOLUTIONS PRIVATE LIMITED may collect your personal data that you provide to it, for example, when you contact GRAYMATRIX SOLUTIONS PRIVATE LIMITED electronically or respond to an email from GRAYMATRIX SOLUTIONS PRIVATE LIMITED. GRAYMATRIX SOLUTIONS PRIVATE LIMITED may collect your business contact details when you exchange business cards with GRAYMATRIX SOLUTIONS PRIVATE LIMITED representatives at meetings and events, or when you provide your contacts to sign up for GRAYMATRIX SOLUTIONS PRIVATE LIMITED events.

When submitting your request/inquiry on GRAYMATRIX SOLUTIONS PRIVATE LIMITED website, you may be asked for information such as, but not limited to, your full name, email address, phone number, company you work for or own and/or country where you reside or work.

When contacting GRAYMATRIX SOLUTIONS PRIVATE LIMITED through live chats on its website, you may be asked for information such as, but not limited to, your name and email address. This is needed when we are not ready to answer you immediately and need more time to handle your request. When you give GRAYMATRIX SOLUTIONS PRIVATE LIMITED your personal data in live chat, we assume that you consent to processing it by GRAYMATRIX SOLUTIONS PRIVATE LIMITED.

By using cookies, GRAYMATRIX SOLUTIONS PRIVATE LIMITED may collect details of your visits to its website such as, but not limited to, the pages you visited, the date, time, and duration of your visit and/or your IP address as well as the browser you use and its version, your operating system and its version, your city and state.

t is GRAYMATRIX SOLUTIONS PRIVATE LIMITED policy to collect only the minimum information required to handle and complete your request/inquiry or to reach other purposes for which GRAYMATRIX SOLUTIONS PRIVATE LIMITED processes your personal data. If you believe GRAYMATRIX SOLUTIONS PRIVATE LIMITED website has collected excessive information about you, please contact GRAYMATRIX SOLUTIONS PRIVATE LIMITED through the request/inquiry form to raise your concerns.

GRAYMATRIX SOLUTIONS PRIVATE LIMITED does not intend to collect sensitive information through its website unless it is legally required to do so. Examples of sensitive information include race or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, genetic data, biometric data, sexual life or sexual orientation, and criminal records. GRAYMATRIX SOLUTIONS PRIVATE LIMITED asks that you do not provide sensitive data of such nature when using its website.

When you submit your request/inquiry on GRAYMATRIX SOLUTIONS PRIVATE LIMITED website, GRAYMATRIX SOLUTIONS PRIVATE LIMITED uses your data on the basis of your consent. In other cases, when you voluntarily exchange business contact details with GRAYMATRIX SOLUTIONS PRIVATE LIMITED, GRAYMATRIX SOLUTIONS PRIVATE LIMITED sends you information or marketing communications on the basis of its legitimate interests in maintaining a business relationship with you or companies you work for or represent and/or on the basis of your consent (when it is technically possible to collect your freely given, specific, informed, and unambiguous consent). Cookies are used on the basis of your consent and/or GRAYMATRIX SOLUTIONS PRIVATE LIMITED legitimate interest described below.

Purposes for which GRAYMATRIX SOLUTIONS PRIVATE LIMITED uses your personal data

GRAYMATRIX SOLUTIONS PRIVATE LIMITED may use your data to interact with you and/or respond to your requests/inquiries, to negotiate, perform or facilitate a contract with you or related to you, to send you invitations to events it organizes, to share with you information you might be interested in, and/or to inform you about its services. GRAYMATRIX SOLUTIONS PRIVATE LIMITED may also use your personal data to comply with law, regulations, public authority requests, or court orders.

These are examples of purposes for which GRAYMATRIX SOLUTIONS PRIVATE LIMITED may use personal data you provide to it:

To administer and manage GRAYMATRIX SOLUTIONS PRIVATE LIMITED website
To understand how people use the features and functions of its website in order to improve user experience
To determine the company, organization, institution, or agency that you work for or represent or with which you are otherwise associated
To develop its businesses and services
To analyze the usage of GRAYMATRIX SOLUTIONS PRIVATE LIMITED website
Any other purposes for which you provided information to GRAYMATRIX SOLUTIONS PRIVATE LIMITED

GRAYMATRIX SOLUTIONS PRIVATE LIMITED website does not collect or compile personally identifying information for sale to third parties for consumer marketing purposes.

Cookies

Cookies are small text files that may be placed and stored on your computer/device allowing internet access when you visit GRAYMATRIX SOLUTIONS PRIVATE LIMITED website.

GRAYMATRIX SOLUTIONS PRIVATE LIMITED uses cookies to collect your IP address and browsing information. GRAYMATRIX SOLUTIONS PRIVATE LIMITED website also remembers your system and preferences. Cookies are placed on your computer/device only if you consent to it unless cookies are necessary for technical functionality of GRAYMATRIX SOLUTIONS PRIVATE LIMITED website.

In order to record and analyze how visitors use GRAYMATRIX SOLUTIONS PRIVATE LIMITED website as well as to improve visitors’ experience, GRAYMATRIX SOLUTIONS PRIVATE LIMITED collects details of your visits by using Google Analytics. Google Analytics places and uses cookies that allow GRAYMATRIX SOLUTIONS PRIVATE LIMITED to track website traffic and users’ interaction with GRAYMATRIX SOLUTIONS PRIVATE LIMITED website.

GRAYMATRIX SOLUTIONS PRIVATE LIMITED may use cookies to record your consents on its website (e.g., the consent to the use of cookies).

GRAYMATRIX SOLUTIONS PRIVATE LIMITED uses a third-party provider Drift to enable and support live chats on its website. Cookies in these chats allow GRAYMATRIX SOLUTIONS PRIVATE LIMITED to see the pages you visit, the browser you use and its version, your operating system and its version, your IP address as well as your city and state. This technology helps GRAYMATRIX SOLUTIONS PRIVATE LIMITED compile analytics to improve its website.

GRAYMATRIX SOLUTIONS PRIVATE LIMITED uses cookies on the basis of its legitimate interest in ensuring the technical functionality of its website. When GRAYMATRIX SOLUTIONS PRIVATE LIMITED uses cookies to remember your choices or for analytics, the legal basis for the use is your consent.

You can opt-out from analytics by disabling cookies through your browser settings or by visiting https://tools.google.com/dlpage/gaoptout/.

If you want to disable other cookies, you can learn how to do it by visiting http://www.allaboutcookies.org.

Please note that if you disable or refuse cookies, GRAYMATRIX SOLUTIONS PRIVATE LIMITED website or its parts may become inaccessible, not function properly, or you may not be able to use some of the interactive features of GRAYMATRIX SOLUTIONS PRIVATE LIMITED website.

Who may access your personal data

GRAYMATRIX SOLUTIONS PRIVATE LIMITED may disclose your personal data to (1) its employees who are in contact with you or who are responsible for marketing, (2) other companies of GRAYMATRIX SOLUTIONS PRIVATE LIMITED (some of them are located outside the European Union), (3) third-party service providers.

Statistical data about GRAYMATRIX SOLUTIONS PRIVATE LIMITED website visitors may be accessed by (1) GRAYMATRIX SOLUTIONS PRIVATE LIMITED employees in marketing and/or IT departments who are responsible for analyzing such data and for improving GRAYMATRIX SOLUTIONS PRIVATE LIMITED website, (2) third-party service providers.

Transfers to third countries

GRAYMATRIX SOLUTIONS PRIVATE LIMITED is a global company. For this reason, your personal data may be transferred to and stored outside the country where you are located. This includes countries outside the European Economic Area with no adequate level of personal data protection (third countries).

As some of the countries where our offices are situated are not yet recognized by the European Commission as countries with an adequate level of personal data protection, these offices have access to personal data on the basis of instruments that cover the European Union requirements for the transfer of personal data to data controllers/processors outside the European Union (Standard Contractual Clauses approved by the European Commission). You may ask GRAYMATRIX SOLUTIONS PRIVATE LIMITED to inspect copies of these clauses by contacting its data protection officer.

Third-party providers

When GRAYMATRIX SOLUTIONS PRIVATE LIMITED transfers personal data, it does so for the purposes for which the information has been collected/submitted, for the purposes listed above, for the administration and maintenance of its website and associated systems, and/or other internal or administrative purposes. GRAYMATRIX SOLUTIONS PRIVATE LIMITED also may transfer personal data to third parties providing identity management, website hosting and management, data analysis, data backup, security and storage services.

GRAYMATRIX SOLUTIONS PRIVATE LIMITED works only with those third-party providers that are bound to maintain appropriate levels of security and confidentiality, to process personal data only as instructed by GRAYMATRIX SOLUTIONS PRIVATE LIMITED and to flow those same obligations down to their sub-processors.

Retention of your personal data

GRAYMATRIX SOLUTIONS PRIVATE LIMITED will retain your personal information in its systems only for as long as GRAYMATRIX SOLUTIONS PRIVATE LIMITED needs it, given the purposes for which it was collected, or as required to do so by law.

Rights in relation to your personal data

Under your local laws and the European Union legislation, you may exercise the following rights by submitting your request/inquiry on GRAYMATRIX SOLUTIONS PRIVATE LIMITED website:

The right to require access to your personal data
The right to require rectification of your personal data
The right to require erasure of your personal data
The right to withdraw your consent regarding the processing of your personal data

In some cases, you may also have the right (1) to request restriction on processing of your personal data or (2) to object to processing of your personal data.

There are cases when GRAYMATRIX SOLUTIONS PRIVATE LIMITED can retain copies of the personal data you requested it to erase. They concern the necessity to protect legitimate interests of GRAYMATRIX SOLUTIONS PRIVATE LIMITED or third parties, comply with governmental orders, resolve disputes, troubleshoot problems, or enforce any agreement you have formed with GRAYMATRIX SOLUTIONS PRIVATE LIMITED.

Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with your local data protection regulator if you think your privacy rights have been violated.

Contact GRAYMATRIX SOLUTIONS PRIVATE LIMITED

If you have any questions or comments regarding this Privacy and Cookies Policy, you can contact GRAYMATRIX SOLUTIONS PRIVATE LIMITED data protection officer at privacy[at]graymatrix.com.